how to apply for a refund of

your gift card or deposit

REFUND CHECK REQUESTS MADE IN DECEMBER HAVE BEEN MAILED WITH THE EXCEPTION OF A HANDFUL OF CLIENTS WHO HAD GIFT CARDS ON OUR OLD HARDDRIVE SYSTEM, WE’RE WORKING ON THOSE. IF YOU MADE A REFUND REQUEST AND YOU HAVE NOT RECEIVED A REFUND IT’S EITHER BECAUSE YOUR GIFT CARD BALANCE FELL UNDER THE ‘GIFT PROMO’ BALANCE AND NOT ORIGINAL PURCHASE AMOUNT SO THERE WASN’T A GIFT CARD BALANCE LEFT.

PLEASE NOTE THAT FOR ACCOUNTING PURPOSES, ALL REFUNDS NEED TO BE REQUESTED BY EMAIL - PLEASE READ CAREFULLY AND FOLLOW THE INSTRUCTIONS BELOW TO MAKE THIS GO AS SMOOTHLY AS POSSIBLE. Only original purchase prices of gift cards will be refunded, not the promotionaL gift AMOUNTS.

ADDRESS YOUR EMAIL TO: TENPACHI.DESK@GMAIL.COM AND BE SURE TO INCLUDE THE FOLLOWING:

1. SUBJECT LINE MUST READ: GIFT CARD OR DEPOSIT REFUND 

2. NAME (OR POSSIBLE ITERATIONS OF YOUR NAME THE CARD COULD BE UNDER) WERE YOU THE PURCHASER OR RECIPIENT?

3. STREET ADDRESS WHERE WE CAN MAIL YOUR REFUND

4. TELEPHONE NUMBER

5. PURCHASE DATE  (OR APPROXIMATE DATE) OF YOUR GIFT CARD PURCHASE AND/OR THE DAY YOU MADE YOUR APPOINTMENT AND GAVE YOUR DEPOSIT AND AMOUNT

6. REMINDER: ONLY ORIGINAL PURCHASE PRICES OF GIFT CARDS WILL BE REFUNDED, NOT THE PROMOTIONAL GIFTS

7. PLEASE BE SURE TO PUT THE WORD REFUND IN THE SUBJECT LINE.

WE ARE COMMITTED TO PROCESSING YOUR REFUND IN A TIMELY MANNER. IT COULD TAKE UP TO 60 DAYS FOR ADMINISTRATION/PROCESSING. WE APPRECIATE YOUR PATIENCE AND GRACE AS WE PROCESS THESE REFUNDS.THANK YOU SO MUCH.