5611 UNIVERSITY WAY NE
"top 100 salons in the U.S." — ELLE magazine 2012, 2013, & 2014
problems booking online?
some of our clients have been experiencing challenges scheduling their appointments online. we have found that if you are using internet explorer that will be the case. can you try booking with another web browser such as firefox, safari, or chrome? if you are still finding it challenging, please email the owner, dot, so she can share your feedback with our online booking company, STX. we have found that STX is simply incompatible with internet explorer, and switching seems to be the ticket for successful online appointment building. we hope this is the case for you.
please be sure to allow for the time commitments of each service you choose.
if you wish to request a particular stylist, please do so in the comment box, prior to booking your appointment.
chemical service deposit and cancellation policy:
due to an exorbitant amount of short-notice and no-notice cancellations for chemical service appointments, TEN PACHI now requires a credit card number or 50% cash deposit to hold all chemical service appointments. we do not ask for a deposit for haircut appointments, but we kindly request 48-hour notice for any cancellation. not doing so for your haircoloring, texture/digital perming, or straight perming appointment will result in a 50% charge for that service. we thank you for your understanding and cooperation. because the salon is closed on sunday and monday, we kindly request that all tuesday appointments be cancelled by 3:30pm the previous saturday for weekend online booking opportunities.
kindly give us 24 hours notice if you cannot keep your haircut appointment. clients who 'no-show' for a scheduled haircut appointment may be asked to pre-pay for their haircut before being allowed to re-book.
TEN PACHI team