please note the following policies before booking an appointment. in order for us to keep our stylists on schedule and keep the appointment times of our other clients we ask that clients refer below for our policies on showing up late or not at all to appointments.
as a courtesy reminder, if we have your email on file, our system will automatically send you a reminder email. we will also give confirmation calls for lengthy appointments that require a 50% deposit roughly 2 business days prior to your appointment. please refer below for our policy on deposits.
for further information on our policies, please refer below or view our terms and conditions.
due to an astoundingly-high number of of short-notice and no-notice cancellations of chemical service appointments, TEN PACHI now requires a 50% cash deposit to hold all chemical service appointments. we do not ask for a deposit for haircut appointments but we kindly ask for 48-hour notice for any cancellation, not doing so for your hair coloring, texture/digital perming, straight perming, or formal styling appointment will result in a forfeiture of the 50% deposit for that service. we thank you for your understanding and cooperation.
Late Client Policy
be sure to allow the time commitments of each service you choose, as we cannot take appointments fifteen minutes after the scheduled appointment time. sorry, no exceptions. we cannot condense appointments. thank you for your cooperation.
if you are running late to an appointment, please call us at 206.985.1010 so that we can see what we can do to accommodate you. we are, however, unlikely to be able to accommodate for clients who arrive 10 minutes or more past the start time of their appointment. this is so that we can keep our stylists on schedule as well as the appointments booked after yours. we are unable to see clients who arrive 15 minutes past the start time of their appointment and they are considered 'no shows'. please refer below to read our policy on 'no shows'.
No show Policy
we consider clients to be a 'no show' if they arrive to their appointment 15 minutes or more past the start of their appointment or not at all. clients who are regular 'no shows' to their appointments may be asked to pre pay for their services in full prior to being able to book an appointment. clients who no show for a chemical service (color, perms, etc.) forfeit their 50% deposit for the service.
Cancellations and refunds
we require at least 2 full business days (at least 48 hours) notice for cancellations or reschedules for all appointments. clients who cancel or reschedule their appointment for a chemical or formal service will forfeit their 50% deposit and will need to make a new 50% deposit for the rescheduled appointment.
if you are unsatisfied with your service, please give us a call at 206.985.1010 or email us at firstname.lastname@example.org so that we can resolve any issues you may have.
we will issue a full refund on products returned and unused within 14 days of purchase.
if you are not happy with the product we suggested, we would be happy to issue a product exchange within 14 days of your purchase. we will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long as the item is not expired. if your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.
Gift Cards & Certificates
gift cards and certificates can be purchased at the front desk of the salon. no refunds will be given for gift card or certificate purchases. gift certificates are not redeemable for cash.
What information do we collect?
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address or other personal information as appropriate. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:
- To personalize your experience—your information helps us to better respond to your individual needs.
- To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
- To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
- To administer a contest, promotion, survey or other site feature.
How do we protect your information?
We implement and maintain a variety of the latest security measures to protect the safety of your personal information when you enter, submit or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act)—we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.